Returns Policy – F A U N E

Returns Policy

We hope that you will be completely satisfied with your purchase but if you are not 100% happy we do have a 14 day return policy.

Christmas returns -  We have extended our returns policy from 15th November 2020 until 25th January 2021.

Simply email hello@faune.co.uk quoting your original order number and the reason for the return or exchange and we will confirm the returns address. Please ensure the garment is unworn with all tags attached.

Unfortuantely the cost of returning the goods is the customers responsibilty and we would advise you to obtain proof of purchase as we cannot be held responsible for lost or damaged garments in transit.

Once the goods have been received at Faune HQ we will process your refund excluding the delivery cost. If you require an exchange we will post this within 2-3 days of receiving the original order. Please be aware that refunds can take up to 7 days to show in your bank account.